Shipping Policy

Last updated: July 19, 2026

This Shipping Policy explains how Nostriva ("we," "us," or "our") ships orders placed through our website (the "Services"). By placing an order with us, you agree to the terms below.

Where We Ship

We currently ship exclusively within the Netherlands. We do not offer international shipping at this time. If this changes, we will update this policy and reflect it at checkout.

Shipping Costs

• Standard shipping is charged at checkout based on your order.
• Free shipping is available on orders over €38,95. This threshold may be updated from time to time; the applicable threshold is the one shown at checkout at the time of your order.

Delivery Times

• Orders are typically delivered within 1–3 business days from the time of dispatch.
• Business days are Monday through Friday and exclude Dutch public holidays.
• Delivery times are estimates, not guarantees, and may vary due to factors outside our control (e.g. carrier delays, weather, high order volumes during peak periods).

Order Processing

• Orders are typically processed and handed to our carrier within 1-2 business days of being placed.
• You will receive a confirmation email once your order has shipped, including tracking information where available.
• Orders placed on weekends or Dutch public holidays will begin processing on the next business day.

Shipping Carrier(s)

We ship orders using PostNL / DHL. Delivery is made to the shipping address provided at checkout, so please ensure your address details are accurate and complete before submitting your order.

Tracking Your Order

Once your order ships, you will receive a tracking link by email so you can follow your delivery in real time.

Missed or Failed Deliveries

If a delivery attempt is unsuccessful, our carrier will generally leave a notification with instructions for redelivery or pickup at a local collection point. If a package is returned to us as undeliverable (e.g. due to an incorrect address or repeated failed delivery attempts), we will contact you to arrange redelivery, which may incur an additional shipping charge.

Lost or Damaged Packages

If your order arrives damaged or does not arrive within the expected delivery window, please contact us at support@nostriva.com with your order number so we can investigate with our carrier and arrange a resolution, which may include a replacement or refund.

Address Accuracy

Please double-check your shipping address before completing your order. We are not responsible for orders delayed or misdelivered due to incorrect or incomplete address information provided at checkout.

Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping practices, carriers, or costs. The "Last updated" date at the top of this page reflects the most recent revision.

Contact

If you have any questions about shipping, please contact us at support@nostriva.com.