Privacy Policy

Last updated: July 19, 2026

Nostriva operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Nostriva is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Data Controller and EU Representative

For the purpose of the EU General Data Protection Regulation (GDPR) and the UK GDPR, Nostriva, The Netherlands, Amsterdam, Tussenmeer 38-2, 1068GB is the data controller of your personal information

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information and Our Legal Basis for Processing

Under the GDPR, we must have a valid legal basis to process your personal information. Depending on how you interact with us or which of the Services you use, we use your personal information for the following purposes, on the following legal bases:

Purpose	Legal basis (GDPR Article 6)
Provide, tailor, and improve the Services (processing orders, payments, account management, shipping, returns)	Performance of a contract with you, and legitimate interests in operating and improving the Services
Marketing and advertising communications and personalized advertising	Consent (where required by law, e.g. for email/SMS marketing and non-essential cookies) or legitimate interests (e.g. limited postal marketing, where permitted)
Security and fraud prevention	Legitimate interests in protecting our business, your account, and other users, and in some cases legal obligation
Communicating with you / customer support	Performance of a contract and legitimate interests
Legal compliance, responding to legal process, enforcing our terms	Legal obligation and legitimate interests

Where we rely on legitimate interests, we have considered that this processing is proportionate and does not override your rights and freedoms. Where we rely on consent, you may withdraw it at any time (see "Your Rights and Choices" below).

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites, and if you are in the EEA or UK, this processing will only occur with your prior consent.
• When you direct, request us, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

We do not sell your personal information for money. Where the sharing of information for personalized advertising purposes constitutes a "sale" or "sharing" under applicable law, you can opt out as described in "Your Rights and Choices" below.

Automated Decision-Making and Profiling

We may use automated means to analyze your transaction and usage information in order to recommend products and personalize marketing to you (a form of profiling). This does not produce legal or similarly significant effects on you, and you always retain the ability to make your own purchasing decisions unaffected by these recommendations. You have the right to object to profiling carried out for direct marketing purposes at any time, free of charge (see "Your Rights and Choices" below).

Cookies and Similar Technologies

We and our service providers use cookies and similar tracking technologies to operate the Services, remember your preferences, and, where permitted, to measure and personalize marketing.

• Strictly necessary cookies (e.g. those required for the shopping cart or checkout to function) are used without requiring your consent, as permitted by the ePrivacy Directive.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify consumer privacy policy. Depending on where you live, you may exercise certain rights with respect to your personal information at the Shopify Privacy Portal

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not directed to, and are not intended to be used by, children. Under the GDPR, we do not knowingly collect personal information from children under the age of 16 without the consent of a parent or guardian. If you are a parent or guardian and believe your child has provided us with their personal information without your consent, please contact us using the details below and we will take steps to delete that information.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

We retain personal information only for as long as necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. In particular:

• Account information is retained for as long as you maintain an active account with us, and for 12 months after account closure.
• Order and transaction records are retained for 10 years to comply with tax, accounting, and consumer protection laws.
• Marketing consent records are retained for 3 years after you last engaged with our marketing, or until you withdraw consent.
• Customer support communications are retained for 3 years.

 

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may request access to the personal information we hold about you.
• Right to Delete (Erasure). You may request that we delete personal information we maintain about you.
• Right to Correct (Rectification). You may request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may request a copy of the personal information we hold about you, in a structured, commonly used, machine-readable format, and request that we transfer it to a third party, in certain circumstances.
• Right to Object. You may object to our processing of your personal information where we rely on legitimate interests, including profiling based on those interests.
• Right to Object to Direct Marketing. You have an absolute right, at any time and free of charge, to object to the processing of your personal information for direct marketing purposes, including any related profiling. If you exercise this right, we will stop that processing.
• Right to Restrict Processing. You may ask us to restrict our processing of your personal information for certain purposes.
• Right to Withdraw Consent. Where we rely on consent to process your personal information (for example, marketing emails or non-essential cookies), you have the right to withdraw this consent at any time. This will not affect the lawfulness of processing carried out before you withdrew consent.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out at any time using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. You may designate an authorized agent to make requests on your behalf; before accepting such a request, we will require proof that you have authorized the agent, and we may need to verify your identity directly with you.

We will respond to requests from individuals in the EEA and UK without undue delay and in any event within one month of receipt, as required under Article 12 GDPR. This period may be extended by two further months where necessary, taking into account the complexity and number of requests; if so, we will inform you of the extension within one month of your request.

 

International Transfers

We may transfer, store and process your personal information outside the country you live in, including outside the European Economic Area (EEA) and the United Kingdom.

Where we transfer personal information out of the EEA or the UK, we rely on recognized transfer mechanisms, such as:

• Transfers to countries that the European Commission or UK authorities have recognized as providing an adequate level of data protection; or
• The European Commission's Standard Contractual Clauses (SCCs), or the UK's International Data Transfer Addendum / equivalent, together with supplementary measures where required.

You can request more information about the specific safeguards we use for a particular transfer by contacting us using the details below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and, where the changes are material, provide additional notice as required by applicable law (for example, by email or a prominent notice on the Services).

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at support@nostriva.com. For the purpose of applicable data protection laws, we are the data controller of your personal information.